Ruby

Ruby provides virtual receptionist services combining live human receptionists with AI-powered chat capabilities, with specific training for handling legal client communications. The service answers calls and web chats professionally, handles basic inquiries, schedules appointments, and captures intake information. Ruby's legal-specific training means receptionists understand legal terminology, the sensitivity of legal matters, and the importance of accurate message-taking. The AI chat component handles after-hours web inquiries, providing 24/7 coverage without requiring human availability around the clock. Priced from $235 per month, Ruby is slightly more affordable than Smith.ai while offering similar hybrid human-AI capabilities. The referral program provides bonuses for referred clients. Ruby is well-suited for solo to small firm practitioners who need professional phone and chat handling but can't justify a full-time receptionist.